Return & Refund Policy
Return & Refund — 30‑Day Return Window
If you've had a change of mind about your purchase, our team is here to guide you through a seamless and thoughtful return process. At ADAM MEROË, every piece is crafted with precision and intention. To preserve the integrity of our Maison and ensure a consistent luxury experience, we have established the following return guidelines.
1. RETURNS — 30 DAYS
We accept returns within 30 days of the delivery date. To qualify, all jewelry must be: in new, unused, unworn condition; free of scratches, dents, or signs of wear; not resized, altered, or modified; returned with all original packaging including jewelry box, pouch, certificates, appraisal (if included), and tags (if applicable). Items that do not meet these requirements will be returned to the customer at their expense.
2. DEFECTIVE-ON-ARRIVAL (DOA) ITEMS — NO RESTOCKING FEE
If your item arrives damaged, incorrect, or with a visible manufacturing defect, it qualifies as a Defective‑on‑Arrival return. No restocking fee applies. The item must be reported and returned within the 30‑day window, remain unworn and in original packaging, and clear photos are required for verification. Customers are responsible for return shipping costs.
3. CHANGE‑OF‑MIND RETURNS — 40% RESTOCKING FEE
All approved change‑of‑mind returns are subject to a 40% restocking fee. This fee covers quality inspection, professional cleaning, repackaging, administrative processing, return handling, and inventory reintegration. The remaining 60% of the purchase price will be refunded to the original payment method. Shipping fees are non‑refundable.
4. REPAIRS AND REPLACEMENTS
ADAM MEROË does not offer repairs or replacements. All sales are final once the 30-day return window has passed. If your item arrives with a manufacturing defect, please initiate a Defective‑on‑Arrival return within the 30-day window as outlined above.
5. HOW TO START A RETURN
To begin a return, please contact the Maison. Include the following information:
Your order number. Full name. Email address used at checkout. A brief description of the issue.
Once we receive your information, our team will follow up to request clear photos of the jewelry (front, back, and sides), the original packaging, and any certificates or included materials. Unauthorized returns will not be accepted.
6. RETURN SHIPPING REQUIREMENTS
Once your return is approved, we will provide the return address and instructions. Customers are responsible for all return shipping costs, using a trackable shipping method, including signature confirmation, and properly packaging the item to prevent damage. Items lost or damaged during transit are not eligible for a refund.
International returns (Canada and European Union): Customers are responsible for all return shipping costs, duties, VAT, and taxes incurred in returning the item. ADAM MEROË does not accept C.O.D. returns. If duties or taxes were paid to the carrier upon receipt, it is the customer’s responsibility to contact the carrier directly to request any applicable refunds.
7. RESHIPMENT FEE — $65
If a package is returned to ADAM MEROË due to an incorrect or incomplete address, refusal of delivery, missed signature attempts, or failure to pick up from a carrier location, a $65 reshipment fee will apply before the order is reshipped. Reshipment resulting from an error on our part is provided at no additional cost.
8. REFUND PROCESSING
Refunds are processed within 3–7 business days after your return is received and approved.
9. LATE RETURNS
Return requests must be initiated well before the 30-day deadline. Any item received after the 30-day window is automatically ineligible for a refund and will be returned to the customer at their expense, or processed with a 40% restocking fee if preferred.
10. NON‑RETURNABLE ITEMS
The following items cannot be returned: jewelry showing signs of wear or damage; items missing original packaging or certificates; custom, engraved, or personalized pieces; final sale items; items returned without authorization; items received after the 30-day return window.
THE ADAM MEROË STANDARD — Every policy is designed to protect the craftsmanship of our jewelry, the experience of our clients, and the integrity of our Maison. For assistance, contact us here. Response time: 24–48 hours.