Private Client Concierge

The ADAM MEROË Private Client Concierge is your dedicated point of contact with the Maison. Every inquiry is handled with discretion, clarity, and refined attention to detail.

For assistance, contact the Maison. Response time: 24–48 hours.

RESPONSE COMMITMENT

All messages are reviewed with care. Please allow 24–48 hours for a considered reply.

During periods of high demand or exclusive releases, response times may extend slightly as we ensure each client receives the attention they deserve.

HOW WE ASSIST

Order Support
Status updates, delivery questions, and order-related assistance.

Returns & Post-Purchase Guidance
Support with our 30-Day Defective-on-Arrival (DOA) Window, including eligibility and required documentation.

Materials & Craftsmanship
Information on materials, product safety, and construction standards.

Care Guidance
Recommendations for daily wear, storage, and cleaning. Please note: ADAM MEROË does not offer repairs, replacements, or warranties. All jewelry is sold as-is, except for issues covered under our 30-Day DOA Window.

Account & Payment Assistance
Help with order-related account preferences or transaction questions.

Bespoke Requests
Exploration of future possibilities with the Maison, subject to availability.

OFFICIAL COMMUNICATION

For your privacy and security, all client correspondence is conducted exclusively through our official contact page.

We do not provide support through social media or unofficial channels.

CONFIDENTIALITY

All communications with the Private Client Concierge are handled with strict confidentiality and protected in accordance with our Privacy Policy.

We look forward to assisting you.